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Shipping Policy

DELIVERY & RISK TRANSFER

  1. Delivery Responsibility

Delivery is facilitated via TradeDepot-approved logistics providers. Rooiberg One Stop’s responsibility is limited to correct dispatch.

  1. Delivery Estimates

Delivery times are estimates only and not guaranteed.

  1. Risk & Ownership
  • Risk transfers to the Customer upon delivery to the nominated address
  • Ownership transfers once full payment is received


Refund Policy

RETURNS, REFUNDS & CPA COMPLIANCE

  1. Defective or Incorrect Goods

In line with the Consumer Protection Act (CPA), defective or incorrectly supplied goods may be returned within 7 days of delivery.

  1. Change-of-Mind Returns

Change-of-mind returns:

  • Are not guaranteed
  • Are subject to inspection and approval
  • Must be unused, unopened, and resale-ready
  • May incur restocking, handling, or courier costs

Certain categories (including consumables, hygiene products, or perishables) are non-returnable.

  1. Abuse Prevention

We reserve the right to deny returns where:

  • Abuse of return policies is suspected
  • Products show signs of use or tampering
  • Serial return behavior is identified

Cancellation / Return / Exchange Policy

  1. ORDER ACCEPTANCE & CANCELLATION
  • Submission of an order does not constitute acceptance
  • Orders are only accepted once processed and approved by Rooiberg One Stop via TradeDepot
  • We reserve the right to cancel orders due to:
    • Stock shortages
    • Pricing errors
    • Operational limitations
    • Supplier disruptions
    • Force majeure events
    • Compliance or risk concerns

 

  1. RETURNS, REFUNDS & CPA COMPLIANCE

2.1 Defective or Incorrect Goods

In line with the Consumer Protection Act (CPA), defective or incorrectly supplied goods may be returned within 7 days of delivery.

2.2 Change-of-Mind Returns

Change-of-mind returns:

  • Are not guaranteed
  • Are subject to inspection and approval
  • Must be unused, unopened, and resale-ready
  • May incur restocking, handling, or courier costs

Certain categories (including consumables, hygiene products, or perishables) are non-returnable.

2.3 Abuse Prevention

We reserve the right to deny returns where:

  • Abuse of return policies is suspected
  • Products show signs of use or tampering
  • Serial return behavior is identified