Shipping Policy
Below is a comprehensive Terms and Conditions of Trade Policy drafted for Shoparoo Online, designed to be legally compliant with South African law, including Consumer Protection Act (CPA) and Electronic Communications and Transactions Act (ECTA) requirements and specifically covering new goods, quality second-hand and refurbished products. This template is a starting point and should be reviewed by a qualified legal professional before publishing.
Shoparoo Online – Terms & Conditions of Trade
1. Introduction
These Terms and Conditions govern your use of Shoparoo Online (herein “we”, “us”, “our”, “Shoparoo”) and your purchase of products from our online store. By using our website and completing a purchase, you agree to be bound by these Terms and Conditions and all applicable South African law.
Applicable law includes, but is not limited to:
• Consumer Protection Act, No. 68 of 2008 (CPA) – rights to quality, safety, return and refund of goods;
• Electronic Communications and Transactions Act, No. 25 of 2002 (ECTA) – online transaction and cancellation rights;
• Protection of Personal Information Act (POPIA) – privacy and data handling;
• Value Added Tax Act and other statutory requirements. (Net Lawman)
2. Definitions
• Consumer: a natural person purchasing goods for personal or household use.
• Business Customer: a juristic person purchasing goods for commercial use.
• Goods: new products, quality second-hand products, refurbished products sold on Shoparoo Online.
• Contract: the offer and acceptance of goods based on your order and our acceptance.
3. Agreement and Acceptance
When you place an order with us, you make an offer to purchase selected goods under these Terms and Conditions.
We reserve the right to accept or refuse any order at our discretion. The contract is formed only once payment is processed and a confirmation email is sent.
4. Product Information
• We aim to describe goods accurately, including condition (new, second-hand, refurbished).
• Goods that are second-hand or refurbished will be clearly described as such before purchase.
5. Pricing and Payment
• All prices are displayed in South African Rand (ZAR) and include VAT where applicable.
• Payment must be made at the time of purchase via our available payment methods.
6. Delivery
• We will deliver goods to the address you specify. Delivery timelines are estimated and not guaranteed.
• Risk of damage or loss passes to you upon delivery. If products arrive damaged, you must notify us immediately.
7. Returns, Refunds & Warranty
7.1 Cooling-Off Period (ECTA)
Under the ECTA, you have the right to cancel any online purchase within 7 days of delivery for any reason, provided:
• Goods are unused and in original condition/packaging;
• You cover return delivery costs.
If goods are returned under these conditions, we will refund the purchase price within a reasonable time. (Polity.org.za)
7.2 Statutory Implied Warranty (CPA)
All goods sold to a consumer (new, second-hand, or refurbished) must be of acceptable quality, safe, usable, and reasonably durable for a reasonable period considering nature of the goods. You are entitled to a repair, replacement, or refund if goods fail to meet these standards within six months of delivery. (Polity.org.za)
7.3 Defects & Returns
• If goods are defective, incorrect, unsafe, or not as described, you may return them within six months.
• We may, at our discretion, require inspection of returned goods before issuing a remedy.
• Refunds will be made using the original payment method unless otherwise agreed.
7.4 Non-Returnable Items
Certain products may not be returnable for hygiene, safety, or legal reasons (e.g., opened sanitary goods, personalised items). These exclusions will be clearly stated.
Note: Returns or refunds cannot be excluded entirely as per South African law. (Goldman Schultz Attorneys)
8. Consumer Rights
Consumers retain statutory rights that cannot be limited by these Terms, including:
• Right to receive goods fit for purpose and of acceptable quality;
• Right to truthful, clear information about goods;
• Right to fair and just contract terms;
• Right to an implied warranty of quality. (The Banking Association South Africa)
9. Privacy and Personal Information
We collect and process personal information in accordance with POPIA. By using this site and placing an order, you consent to our privacy practices.
10. Intellectual Property
All content on the Shoparoo Online website, including text, graphics, logos, and branding, remains our intellectual property, unless otherwise stated.
11. Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential losses arising from your use of our service or products.
12. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes will be submitted to the jurisdiction of the South African courts.
13. Changes to Terms
We may update these Terms and Conditions from time to time. The latest version will be available on our website.
Refund Policy
Shoparoo Online – Returns Policy
1. Overview
At Shoparoo Online, we aim to offer quality products and a fair returns process. This Returns Policy explains when products may be returned, exchanged, or refunded, in line with South African consumer protection laws.
This policy applies to:
New merchandise
Quality second-hand goods
Refurbished products
2. Cooling-Off Period (Online Purchases)
In terms of the Electronic Communications and Transactions Act (ECTA), customers may cancel an online purchase within 7 (seven) days of delivery, provided that:
The product is unused
It is returned in original condition and packaging
It is not excluded under the non-returnable items section below
Return shipping costs for cooling-off returns are the responsibility of the customer.
3. Non-Returnable Items
For health, hygiene, and safety reasons, the following items cannot be returned or exchanged, unless defective on delivery:
Underwear / lingerie
Swimwear / swimming gear
Socks or intimate apparel
Personal care or hygiene products
Any sealed product that has been opened and is hygiene-sensitive
These exclusions are permitted under the Consumer Protection Act, provided they are clearly disclosed prior to purchase.
4. Second-Hand & Refurbished Products
We sell second-hand and refurbished products that are inspected and described accurately.
Please note:
Normal signs of prior use or refurbishment, as disclosed in the product description, do not constitute defects.
Customers acknowledge that second-hand and refurbished goods may show cosmetic wear consistent with their condition grading.
However, under the Consumer Protection Act:
All goods must still be reasonably durable, functional, and safe
If a second-hand or refurbished product is materially defective, unsafe, or not as described, you may return it within 6 (six) months of delivery
5. Defective, Incorrect, or Damaged Goods
You may return any product (including second-hand or refurbished goods) if it is:
Defective
Unsafe
Incorrectly supplied
Not as described
In such cases, Shoparoo Online will offer one of the following remedies, at our discretion:
Repair
Replacement
Refund
Return shipping costs will be covered by Shoparoo Online for valid defect claims.
6. Condition of Returned Items
Returned items must:
Be securely packaged
Include all original accessories, manuals, and components (where applicable)
Not show damage caused by misuse, neglect, or alteration
We reserve the right to inspect returned goods before approving a refund or replacement.
7. Refunds
Approved refunds will be processed to the original payment method
Refunds will be issued within a reasonable timeframe after inspection
Shipping fees are non-refundable unless required by law
8. Exchanges
Exchanges are subject to:
Stock availability
Compliance with this Returns Policy
The product not being listed as non-returnable
9. Consumer Rights
Nothing in this policy limits your rights under South African law, including the Consumer Protection Act. Statutory rights always apply.
10. Contact
For returns assistance, please contact Shoparoo Online through our official customer support channels as listed on our website.
Cancellation / Return / Exchange Policy
Shoparoo Online – Cancellation, Returns & Exchanges Policy
Last updated: [15 Dec 2025]
This policy sets out your rights and obligations when cancelling an order, returning goods, or requesting an exchange from Shoparoo Online (“Shoparoo”, “we”, “us”).
This policy is governed by the laws of the Republic of South Africa, including:
Consumer Protection Act, 68 of 2008 (CPA)
Electronic Communications and Transactions Act, 25 of 2002 (ECTA)
1. Right to Cancel (Cooling-Off Period – ECTA)
In terms of ECTA, customers who purchase goods online have the right to cancel an order within 7 (seven) days of receiving the goods, without giving a reason, provided that:
The goods are unused
The goods are in original condition and packaging
The goods are not excluded under Section 5 (Non-Returnable Items)
Important:
Return courier costs for cooling-off cancellations are for the customer’s account
Any refund will be processed within a reasonable period after the goods are received and inspected
2. Cancellation Before Dispatch
You may cancel your order before it has been dispatched. If payment has already been made, a full refund will be issued.
Once an order has been dispatched, the return provisions in this policy apply.
3. Returns for Defective, Incorrect, or Unsafe Goods (CPA)
Under the Consumer Protection Act, you have the right to return goods within 6 (six) months of delivery if they are:
Defective
Unsafe
Not fit for their intended purpose
Not as described
Incorrectly supplied
This applies to:
New goods
Second-hand goods
Refurbished goods
Remedy
Where goods qualify for return under this section, Shoparoo Online may, at its discretion, offer:
A repair
A replacement
A refund
Return shipping costs for valid CPA claims will be covered by Shoparoo Online.
4. Second-Hand & Refurbished Goods
Second-hand and refurbished goods are sold with their condition clearly disclosed.
Please note:
Minor cosmetic wear or signs of prior use do not constitute defects if disclosed before purchase
Customers acknowledge that second-hand and refurbished goods may not have the same lifespan as new goods
However, all such goods must still be:
Reasonably durable
Fully functional
Safe to use
If a second-hand or refurbished product fails to meet these standards, it may be returned in accordance with Section 3.
5. Non-Returnable / Non-Exchangeable Items
For health, hygiene, and safety reasons, the following items are not eligible for return or exchange, unless defective on delivery:
Underwear and lingerie
Swimwear and swimming gear
Socks
Intimate or hygiene-sensitive apparel
Personal care or hygiene products
Any sealed product that has been opened where hygiene is a concern
These exclusions are permitted under the CPA, provided they are clearly disclosed before purchase.
6. Exchanges
Exchanges are permitted only where:
The item is eligible for return under this policy
Stock is available
The item is not listed as non-returnable
Exchanges are subject to inspection and approval.
7. Condition of Returned Items
Returned items must:
Be securely packaged
Include all original accessories, manuals, and components (if applicable)
Not show signs of misuse, neglect, alteration, or accidental damage
We reserve the right to refuse a return, refund, or exchange if goods do not meet these conditions.
8. Refunds
Refunds will be processed to the original payment method, unless otherwise agreed
Delivery fees are non-refundable unless required by law
Refunds will be processed within a reasonable timeframe after inspection
9. No Waiver of Consumer Rights
Nothing in this policy limits or excludes any rights you may have under South African law. Your statutory rights under the Consumer Protection Act remain fully enforceable.
10. Contact Details
For cancellations, returns, or exchanges, please contact Shoparoo Online via the official support channels listed on our website.