Shipping Policy
Trade Depot Shipping Policy
National Deliveries
Trade Depot delivers orders to homes and offices across most areas within South Africa.
Please note, deliveries to areas classified by our courier partners as remote or high-security risk may be declined. In such cases, your order will be cancelled and fully refunded.
Delivery Services
We partner with trusted and professional courier companies to ensure your parcel arrives safely and on time. Once your order is dispatched, you will receive an email or SMS with your tracking details. For any questions, please contact us at info@tradedepot.co.za.
Important: Couriers do not deliver to P.O. Boxes or post office addresses. Please ensure you provide the following information at checkout:
Contact Name and Number
Full Street Address (Complex and unit number, if applicable)
City
Town
Postal Code
Trade Depot cannot refund products that are undelivered due to incorrect or incomplete address information. Thank you.
Delivery Details
Delivery Hours: Couriers deliver during standard business hours (Monday to Friday, 8:00–17:00). Please ensure someone is available to receive your parcel or use your work address if necessary.
Remote/High-Surcharge Areas: Deliveries to remote areas, farms, mines, power stations, embassies, or government departments may incur additional surcharges. You will be contacted to confirm and pay these charges before your order is processed. If you choose not to proceed, your order will be cancelled and refunded via EFT.
Special Area Handling: Due to safety concerns, deliveries to Lotus Gardens, Atteridgeville, or Soulsville will be available for collection at the Atteridgeville Police Station (daily, 13:00–16:00). Uncollected parcels after 2 days will be returned to sender and refunded.
Estimated Delivery Time: Orders are typically delivered within 2–5 working days. Delivery times may be affected by unforeseen circumstances, public holidays, or exceptional events.
Order Processing
Orders placed after 14:00 on working days will be shipped the following business day.
Orders placed after 14:00 on Fridays will be shipped on Monday (unless Monday is a public holiday).
Orders are processed and shipped only on weekdays (Monday to Friday, excluding public holidays).
Responsibility & Liability
Responsibility for your order passes to you upon delivery to the address provided. Trade Depot is not liable for any loss, theft, or unauthorized use of products after delivery has taken place.
Contact Us
For any delivery queries or support, please contact us at info@tradedepot.co.za.
Refund Policy
Trade Depot Refund Policy
At Trade Depot, customer satisfaction is our highest priority. We are dedicated to providing the best products and service at competitive prices. If you are unsatisfied with any of our products, please contact our customer support team for assistance.
You can reach us via email at: info@tradedepot.co.za
Incorrect Product(s)
If you receive an incorrect product, please notify us within 7 days of delivery. You may return the incorrect product provided it is unused, sealed, in its original packaging, and undamaged.
A receipt or proof of purchase is required to process your return.
Please follow the shipping instructions below to return the incorrect product.
Defective Product(s)
If any product is faulty or visibly defective, you may request a return within 7 days of delivery.
A receipt or proof of purchase is required.
Please follow the shipping instructions below to return the defective product.
Damaged Product(s)
If a product is visibly damaged during transit, you may request a return within 7 days of delivery. Damaged products can be returned for a replacement of the same item.
A receipt or proof of purchase is required.
Please follow the shipping instructions below to return the damaged product.
Shipping Instructions for Returns
For incorrect products, Trade Depot will arrange collection with our courier once the error is confirmed.
For defective or damaged products, customers are responsible for return shipping costs, which are non-refundable.
To initiate a return, log into your Trade Depot account and complete the Return Form on our website, providing your order number, product name, and reason for return (incorrect, damaged, or defective) or send us an email to: info@tradedepot.co.za
Package the product securely in its original packaging, including all original documentation.
Return the product to:
Trade Depot Headquarters
Gauteng, South Africa
382 Milner Street, Eldoraigne, Centurion, 0157For your protection, we recommend using a fully tracked and insured courier service. Trade Depot is not responsible for products lost or damaged during return shipping due to insufficient labeling or incorrect address.
Return Processing and Replacement
Once we receive the returned product, it will undergo inspection. We will notify you by email upon receipt and inform you of approval or rejection of your replacement or credit refund.
If the product is found not to be defective or damaged, you will be responsible for shipping costs to have the original product returned to you.
If the product is confirmed defective or damaged, Trade Depot will cover the shipping cost for dispatching the replacement.
If a replacement cannot be provided, a credit refund will be issued (see below).
Please note replacements can only be sent after we have received the returned product.
Delivery times for replacements may vary depending on your location.
Do not send products back to the manufacturer.
Credit Refund
If Trade Depot cannot replace a valid incorrect, damaged, or defective product, an online credit refund will be issued.
Refunds are credited to your Trade Depot online account within 2-4 working days after approval.
Credits can be used on our online store and are valid for 30 days before expiration.
We do not provide cash, credit card, or EFT refunds.
Special/Promotion Sale Products
Only regularly priced products are eligible for refunds. Special or promotional sale items cannot be refunded.
For any further questions, please contact us at info@tradedepot.co.za.